Product Operations●
Process Optimisation●
Process Automation●
Requirements Gathering●
SOP Development●
BRDs●
Process Flows●
KPI Monitoring●
Stakeholder Management●
SKILLSProduct & Operations Technical & Support Data & Delivery Working Style
The toolkit behind my work.
Customer Support●
Technical Support●
Windows 7/10/11●
Active Directory●
IAM●
DHCP●
SaaS Support●
Incident Management●
Troubleshooting●
Excel●
Google Sheets●
Reporting●
QA Validation●
Knowledge Bases●
Training●
Compliance Audits●
Root-Cause Thinking●
Documentation●
Escalation Management●
Cross-functional Coordination●
Continuous Improvement●